Return and Refund Policy – Souqs Trend

Last Updated: October 22, 2026

At Souqs Trend, we want every customer to enjoy a smooth and reliable shopping experience. This policy explains how returns and refunds are handled for orders in Saudi Arabia.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order if the product is damaged, defective, incorrect, or significantly different from its description, subject to applicable law.

Items should be unused and returned with their original packaging and accessories where applicable.

2. Non-Returnable Items

Certain products, including used personal-care items, hygiene products, and customized goods, may not be eligible for return, except where required by applicable law.

3. How to Request a Return

Contact our customer support team with your order number, a brief explanation of the issue, and clear photos or videos where relevant. Our team will review your request and provide return instructions.

4. Refund Process

Approved refunds will be processed after the returned item has been reviewed. The time required to receive your refund may depend on your payment method or financial provider. For Cash on Delivery orders, our team will coordinate an appropriate refund method.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can help resolve the issue.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law. If the issue results from an error on our part, we will handle the return in accordance with applicable requirements.

7. Contact Us

For return or refund assistance, please use the customer support contact details provided on the Souqs Trend website.

This policy does not limit any consumer rights provided under the applicable laws and regulations of the Kingdom of Saudi Arabia.