Shipping Policy – Souqs Trend

Last Updated: October 22, 2026

At Souqs Trend, we aim to deliver your orders safely and efficiently across Saudi Arabia. Please read our shipping policy to understand our order processing and delivery procedures.

1. Order Processing

Orders are processed after they are successfully placed and confirmed. Processing times may vary depending on product availability, order volume, and confirmation requirements.

During holidays or busy periods, processing may take longer than usual.

2. Delivery Time

Estimated delivery times depend on your location and the courier service. Delivery may take longer due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Any delivery estimates shown at checkout or communicated by our team are estimates and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping fees will be displayed at checkout before you complete your order. Any available free-shipping offers will be subject to their stated terms and conditions.

4. Order Confirmation

We may contact you to confirm your order or verify your delivery details. Please provide a valid phone number and complete delivery address to help avoid delays.

For Cash on Delivery (COD) orders, customers should be available to receive the package and pay the amount due at delivery.

5. Order Tracking

If tracking information is available, it will be shared with you through the contact details provided when placing your order. Tracking updates depend on the courier service.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or additional delivery arrangements.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee changes after an order has been dispatched.

7. Delayed, Lost, or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order number and relevant details. We will review the issue and assist you in accordance with our policies and applicable law.

8. International Shipping

Our primary target market is Saudi Arabia. Shipping availability outside Saudi Arabia, if offered, will depend on the destination and the options shown at checkout.

9. Contact Us

For questions about shipping or delivery, please contact us using the customer support information provided on the Souqs Trend website.

Thank you for choosing Souqs Trend. We appreciate your trust and support!